What used to take days now takes seconds: support response times cut from days down to seconds · 80%+ of tickets handled automatically
See it in action
A real ticket. Answered in seconds.
A real email from Trials, answered the moment it arrived — in their tone, not a bot's.
Your question about the Skeleton Rashguard
RE
Reed EdwardsFri 11 Sept, 14:13
When does the skeleton rashguard drop. I want one pleeeee
T
Trials SupportFri 11 Sept, 14:24
Hi Reed,
Thanks for reaching out — and for the enthusiasm!
We don't have set drop or restock dates to share right now. The best way to hear about it the moment it's available is to sign up for our email list on trialsclo.com or follow us on Instagram (@trials) — that's where we post all drop and restock announcements first.
If there's anything else we can help with, just reply to this email.
Best,
TRIALS Support
Handled automatically by Ghostaff
Real exchange from our work with Trials (trialsclo.com), lightly cropped for length.
How it works
Set up once. Runs forever.
1
We learn your brand
Your policies, tone, and common tickets — built into a custom playbook.
2
We plug in
Your support inbox, Shopify store, and tools — no code on your end.
3
Tickets get handled
Fast, on-brand replies go out automatically. Anything tricky comes straight to you.
Trust & control
Built for oversight, not blind automation.
✓
Sounds like you, not a bot
Built from your policies and past tickets, reviewed before it goes live.
✓
Nothing risky goes out unsupervised
Complaints and edge cases get flagged for your team, never a guessed answer.
Why it matters
What our customers see.
85%+
of tickets replied to automatically
<2min
average response time
Figures from live customer support inboxes running on Ghostaff. Results will vary by brand, ticket mix, and volume.
Coverage
Everything your inbox throws at you.
The high-volume, repeatable stuff — so your time goes to growth and the inquiries that need you.
Order status (WISMO)Returns & refundsExchangesProduct questionsShipping delaysDamaged itemsWrong orderCancellationsRestock inquiriesDiscount codes
Common questions
Before you book a call.
Will it sound robotic or off-brand?
No — replies are trained on your brand voice and policies, and you approve the playbook before it goes live.
What happens when it doesn't know the answer?
It doesn't guess — anything outside the playbook routes straight to your team.
Does this replace my support team?
Usually not — it takes the repetitive tickets off their plate so they can focus on the ones that need a person.
Ready to get your time back?
Book a free 15-minute call. We'll show you exactly how Ghostaff would work for your store — no pitch deck, no pressure.